Terms & Conditions

By accessing or using the Golden Star School Cleaning website at goldenstarschoolcleaning.com.au, submitting an enquiry, requesting a quote, or entering into a service agreement with us, you agree to be bound by these Terms & Conditions and our Privacy Policy.

These terms apply to all visitors, enquirers, clients and other users of our website and services. If you are entering into these terms on behalf of a school, organisation or government body, you confirm that you have the authority to bind that entity to these terms.

Golden Star School Cleaning ("we", "our", "us") is a professional school cleaning company based in Melbourne, Victoria, Australia. We provide cleaning services exclusively to schools, kindergartens, childcare centres and other educational facilities.

Business: Golden Star School Cleaning
Website: goldenstarschoolcleaning.com.au
Email: contact@goldenstarschoolcleaning.com.au
Phone: 0484 042 336  |  1300 38 38 62
Location: Melbourne, Victoria, Australia

You may use our website for lawful purposes only. By using this website, you agree that you will not:

• Use the website in any way that violates applicable Australian laws or regulations
• Attempt to gain unauthorised access to any part of the website or its related systems
• Transmit any unsolicited or unauthorised advertising or promotional material
• Knowingly introduce viruses, trojans, worms or other malicious or technologically harmful material
• Copy, reproduce, modify or distribute any content from our website without our prior written consent
• Use any automated data collection tools (including scrapers or bots) on our website

We reserve the right to restrict or terminate your access to the website at any time if we believe you have breached these terms.

The provision of cleaning services is governed by a separate written Service Agreement between Golden Star School Cleaning and the client. These Terms & Conditions form part of that agreement and apply in conjunction with it.

A binding service agreement is only formed when:

• A written quote has been provided by Golden Star School Cleaning
• The client has accepted the quote in writing (by email or signed agreement)
• A commencement date has been agreed

Verbal agreements or informal arrangements do not constitute a binding service agreement. All scope of works, service frequencies, areas covered and special requirements must be documented in the written Service Agreement to be enforceable.

All quotes provided by Golden Star School Cleaning are:

• Valid for 30 days from the date of issue, unless otherwise stated
• Based on information provided by the client at the time of enquiry
• Subject to site assessment — where on-site conditions materially differ from the information provided, we reserve the right to revise the quote
• Exclusive of GST unless explicitly stated otherwise

Prices for ongoing services are subject to annual review. We will provide a minimum of 30 days written notice of any price increase. Quoted prices for one-off or project-based services (such as holiday deep cleans) are fixed at the quoted amount unless the scope of work changes.

Indicative pricing shown on our website is for guidance only and does not constitute a binding quote. A formal written quote is required before any service agreement is formed.

Unless otherwise agreed in writing in the Service Agreement, the following payment terms apply:

• Invoicing: Invoices are issued monthly in arrears for ongoing services, or upon completion for one-off services
• Payment due: Payment is due within 14 days of the invoice date
• Method: Electronic funds transfer (EFT) to our nominated bank account. Details are provided on each invoice.
• Late payment: Invoices not paid within 30 days of the due date may attract a late payment fee of 1.5% per month on the outstanding balance
• Disputed invoices: If you dispute an invoice, you must notify us in writing within 7 days of receipt. Undisputed portions of an invoice remain payable by the due date.

We reserve the right to suspend services where invoices remain unpaid beyond 30 days of the due date, after providing 7 days written notice.

Cancellation of individual visits: Where a scheduled cleaning visit cannot proceed due to circumstances within the client's control (including school lockdowns, events, access issues not communicated in advance), 48 hours notice is required. Visits cancelled with less than 48 hours notice may be charged at 50% of the visit rate.

Termination of ongoing contracts:

• Either party may terminate an ongoing service agreement by providing 30 days written notice
• Termination for cause (material breach, non-payment, safety concerns) may be enacted with 7 days written notice after the breaching party has failed to remedy the breach within the notice period
• All outstanding invoices become immediately payable upon termination

Golden Star School Cleaning agrees to:

• Perform all services with reasonable care and skill, using suitably trained and supervised cleaning personnel
• Ensure all staff who attend school campuses hold a current Working With Children Check (WWCC) in accordance with Victorian law
• Maintain public liability insurance of not less than $20 million per occurrence
• Use GECA-certified, child-safe cleaning products in all school environments unless otherwise agreed in writing
• Provide completion records for each nightly cleaning visit as specified in the Service Agreement
• Respond to service complaints or concerns within one business day
• Maintain the confidentiality of all information about the school, its staff and students
• Comply with all applicable Victorian and Commonwealth laws relevant to the provision of cleaning services in educational environments

The client agrees to:

• Provide safe and reasonable access to the premises at the agreed times, including provision of keys, access codes and alarm instructions as required
• Notify Golden Star School Cleaning promptly of any changes to access arrangements, alarm codes or special requirements
• Ensure that the areas to be cleaned are reasonably clear of obstructions that would prevent the cleaning from being performed safely or effectively
• Notify us of any hazardous substances, biohazard risks, or health and safety matters relevant to the cleaning of the premises
• Pay all invoices in accordance with the payment terms in Section 6
• Provide feedback on cleaning performance through the agreed feedback mechanism so that issues can be addressed promptly
• Comply with all relevant obligations under the Service Agreement

To the maximum extent permitted by law:

• Our total liability for any claim arising from or in connection with the provision of our services is limited to the total amount paid by the client for the services in the three months preceding the claim
• We are not liable for any indirect, consequential, special or punitive loss or damage, including loss of revenue, loss of data or loss of opportunity
• We are not liable for any damage to property or loss arising from circumstances outside our reasonable control, including pre-existing damage or damage caused by the actions of third parties

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot be excluded by law. The Australian Consumer Law provides certain consumer guarantees that cannot be excluded.

All content on the Golden Star School Cleaning website — including text, images, graphics, logos, icons and the overall design — is the property of Golden Star School Cleaning or its licensors and is protected by Australian copyright law.

You may view, download and print content from our website for your personal, non-commercial reference only. You must not:

• Reproduce, distribute or commercially exploit any content from our website without our prior written consent
• Use our name, logo or brand in any way that implies an endorsement or affiliation without our written permission
• Remove or alter any copyright, trademark or other proprietary notices from our content

Any feedback, suggestions or ideas you provide to us may be used by us without restriction or compensation to you.

We are committed to resolving disputes quickly and fairly. If you have a complaint or dispute relating to our services or these terms, please follow this process:

• Step 1 — Contact us directly: Email contact@goldenstarschoolcleaning.com.au or call 0484 042 336. We will acknowledge your complaint within 1 business day and aim to resolve it within 5 business days.
• Step 2 — Escalation: If the dispute is not resolved within 10 business days, either party may request escalation to a senior representative for further review.
• Step 3 — Mediation: If the dispute remains unresolved, either party may refer the matter to a mediator agreed upon by both parties. The cost of mediation is shared equally unless otherwise agreed.
• Step 4 — Legal proceedings: Legal proceedings may only be commenced after the above steps have been exhausted, unless urgent injunctive relief is required.

These Terms & Conditions are governed by the laws of the State of Victoria, Australia, and the applicable laws of the Commonwealth of Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria for the resolution of any dispute.

If any provision of these terms is found to be invalid, unlawful or unenforceable, that provision will be severed from the remaining terms, which will continue in full force and effect.

We may update these Terms & Conditions from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. For clients with active service agreements, material changes to terms that affect those agreements will be communicated directly by email with a minimum of 30 days notice.

Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated terms. If you do not agree with the revised terms, please contact us to discuss your options.

If you have any questions about these Terms & Conditions or wish to discuss any aspect of your service agreement, please contact us: