Privacy Policy

Golden Star School Cleaning ("we", "our", "us") is a professional school cleaning company operating in Melbourne, Victoria, Australia. We provide cleaning services exclusively to schools, kindergartens, childcare centres and educational facilities.

Business: Golden Star School Cleaning
Website: goldenstarschoolcleaning.com.au
Email: contact@goldenstarschoolcleaning.com.au
Phone: 0484 042 336
Location: Melbourne, Victoria, Australia

This Privacy Policy applies to all personal information collected through our website, enquiry forms, email, phone and delivery of our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect personal information only when necessary to provide our services or respond to your enquiry.

Information you provide directly:

• Your name and job title (e.g. Principal, Business Manager)
• School or organisation name and address
• Phone number and email address
• Details about your cleaning requirements, facility size and scheduling preferences
• Information submitted through our website contact and quote forms
• Correspondence via email, phone or post

Information collected automatically:

• IP address and browser type when you visit our website
• Pages visited, time on site and referring website (via analytics)
• Cookie data (see Section 8 for details)

We do not collect sensitive information such as health records, financial account details or student information. Any student information incidentally received during service delivery is treated with strict confidentiality and is never recorded or retained.

We use your personal information for the following purposes:

• To respond to your quote request or service enquiry
• To prepare and deliver a site assessment or written cleaning proposal
• To manage your cleaning contract and service agreement
• To schedule and coordinate cleaning visits at your school
• To send service-related communications, including completion records and scheduling updates
• To issue invoices and manage payment records
• To comply with legal obligations, including Working With Children Check record-keeping
• To improve our website through anonymised analytics

We will not use your information for direct marketing without your consent. You may opt out of any marketing communications at any time.

We do not sell, rent or trade your personal information. We share information only in these limited circumstances:

• Our cleaning team members — only the minimum needed to carry out cleaning at your school (contact name, site address, access instructions)
• Service providers — including cloud storage, email and accounting providers bound by confidentiality agreements
• Legal requirements — where required by law, court order or a government authority
• Professional advisers — lawyers, accountants and insurers, under confidentiality obligations

We take reasonable steps to protect your information from misuse, loss, unauthorised access and disclosure. Our measures include:

• Password-protected, encrypted systems for contact and contract records
• Restricted access — only staff who need it for their role can access personal information
• Secure email for transmitting contract documents and service records
• HTTPS encryption on our website for all form submissions

If you believe your information has been compromised, please contact us at contact@goldenstarschoolcleaning.com.au immediately.

We retain personal information for as long as necessary for the purpose it was collected, or as required by law:

• Enquiries not resulting in a contract — up to 12 months from the date of enquiry
• Active client records — for the contract duration and 7 years thereafter, per Australian tax record-keeping requirements
• WWCC records — for the period required under the Child Wellbeing and Safety Act 2005 (Vic)
• Website analytics — aggregated and anonymised; retained per the analytics provider's terms

When information is no longer required, we securely destroy or de-identify it.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate, out-of-date or incomplete information
• Request deletion where we are not legally required to retain it
• Opt out of any direct marketing communications
• Make a complaint about how we have handled your information

To exercise any of these rights, contact us using the details in Section 12. We respond within 30 days. There is no charge for access or correction requests.

Our website uses cookies and similar technologies to improve your experience and understand how visitors use our site:

• Essential cookies — required for the website to function, including form submission and security. Cannot be disabled.
• Analytics cookies — we use Google Analytics to collect anonymised data about pages visited, time on site and referral source. This does not identify individual users.
• Preference cookies — used to remember settings such as language preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We do not use advertising or targeting cookies.

Our website may contain links to third-party websites including government departments and industry bodies. These sites have their own privacy policies and we are not responsible for their content or how they handle your information.

We encourage you to read the privacy policy of any website you visit through a link from our site before providing personal information.

Our website and services are directed at school principals, business managers and facilities managers — not at students or children. We do not knowingly collect personal information about students through our website.

Our cleaning team members operate on school campuses under staff supervision and in compliance with Working With Children Check requirements under Victorian law. Any incidental contact with student information is governed by strict confidentiality obligations and is never recorded or retained.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technology. When we make material changes, we will update the "Last updated" date at the top of this page.

Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated policy. Please contact us if you have any questions about changes.

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your information, please contact us: